When renewing an event customer attraction service application, we gathered real voices, not hypothetical issues, to identify and solve problems.

【 Summary 】

1. The service was renewed in the past but did not convert well.
2. The service is not being used by the target users.
3. We have considered measures internally, but we are not sure if they are the right ones.
In response to the above three consultations, Galapagos Inc. implemented an application renewal.
Because there was a discrepancy between the issues the client was considering and the issues revealed by the current analysis, user interviews were conducted and the specifications were changed to be more effective.